We live in California and our daughter is a student at Notre Dame. We were so thankful to find AIS. They are so close to campus and have taken very good care of our vehicle while our daughter is away at school. They have even giver her rides to and from campus on multiple occasions. These are guys you can surely trust.
Recently involved in an accident and was without a car for a few weeks. After searching the internet for a new vehicle I found quite a few good options at AIS. Mark hooked me up with a great deal on the vehicle I was looking for, and allowed me to drive the vehicle while my financing was getting sorted out. The whole process was super simple and headache free.
Great selection of import cars and friendly, knowledgeable salespeople.
Jeff is the man to come see if you have a import car issue... He's reasonable and understanding with your pride and joy.
You can always count on getting the superb quality service for the fair price. This place is about hard earned trust and building a lasting relationship with a customer. The owner has many years of experience. I work at Notre Dame and have recommended this place to my friends and colleagues as it is very difficult to find great experts who charge a fair price nowadays.
You always have to wonder if reviews are legitimate or not. Well I am writing this under my name. I bought a car from a guy working in a shop on Hwy 39 towards Pine Lake ave. Finally was able to work but would require me to drive a lot. Used all the money we had because he convinced me this would do the trick. Transmission problems ensued shortly after and unable to connect with him again. Brought my Car To Auto Import and they found the problem fixed what needed to be fixed and explained what they did. Several days later they called back to make sure there were no issues. They could have taken advantage of the fact that I had to have this vehicle but they did not. The cost was more than reasonable and the personal touch of calling me will not be forgotten. There are still people who stand behind their work and this place is one of them! I will be using them again and will let anyone I can know that these folks are the real deal. THANK YOU!
Love this place sooo much! Everyone is so helpful and polite, the facility is extremely clean. The owner and Jeff go out of there way to make everyone feel welcome. They dont give up until they get to the bottom of the problem. So thankful for everything they did for my Audi Q7.
The best auto buying experience I have had. Very easy process and made me feel like family. Sales staff took care of every hiccup and road block and left me to enjoy my new car.
Got an oil change. Also new tires mounted and balanced.
Professional work. Good communication. Friendly people.
Plan to get all my automotive work done there.
They have great service here! Not to mention a knowledgeable, helpful, reasonably priced and I’ve got to say to the ladies the team here is easy on the eyes as well 😉
They are all around a great group of people at a great place!!
The team at AIS was extremely helpful in every area regarding our vehicle, they offered excellent customer service through the entire process. I would recommend them to anyone, give them a shot!
WOW!!! The service and experience was not only the best my wife and I experienced, but I believe these professionals have just raised the bar and set the standards for all dealerships. Jordan, Mark, Jeff and the team welcomed us with open arms. Their lot has some of the best, cleanest cars in the area. Their service department rocks. Did I mention that they come and pick you up, door to door service?! Wow. We are extremely happy with our recent purchase. I will be recommending Auto Import Specialist to all of my friends, family and neighbors, as these folks are true professionals assuring that your buying experience is second to none in the area!!
Honest people. What more can I say. I bought a car. I had cars repaired. They sold a car for me. Great honest transactions. All good.
The work was completed in less time than quoted and for less money.
I was very happy because it does not happen very often. Everyone in the office is very kind and accommodating. I will be returning for some more work I need completed that was explained to me thoroughly. Thank you!
I had an maintenance issue with my BMW and I was referred to Auto Import Specialist by a (well respected) local service shop as Mark and his team specialize in German and import vehicles. They were courteous and professional. No surprises or up sells. They communicated with me throughout the service process. Highly recommend!!
I received a gift certificate that was given away by AIS for a complete detail. I called and made an appointment and dropped it off wondering what the catch was. There was no catch! I got the best vehicle detail I have ever had and it really did come without a cost. I would highly recommend their detailing services and plan to use them in the future even when I do have to pay.
Have been using Auto Imports for years to service my Audi vehicles. Always pleasant and great work. Recommend them to all my coworkers and friends. Call them and try them out. 574.232.4151
I’ve been very pleased with the repair work provided by AIS. The communication, quality, and timeliness has been great.
I loved their willingness to help me even before spending a dime there. When I did make an appointment they looked out for me rather than the bottom line. I won’t take my car anywhere else.
They were very professional and helpful. They found the problem, fix the problem, and the price was more than fair.
I knew I wanted a used Mazda3 hatchback, but I wasn't sure I could trust the other dealership was giving me all the information I needed to make a worry-free purchase. A friend told me about AIS and I spoke with Mark about what I was looking for. Mark found a Mazda3 hatchback that was highly-rated with the trim package and even the color I preferred. Because I was confident in my purchase, I didn't mind driving from my home in Oregon, Ohio to pick up the car! Thanks again, Mark!
Great place for service. Always helps me keep my vehicle in great running condition. They specialize in these vehicles and that really shows.
Going on a trip ... and a few days before, the sensor light for one of the turn signals came on... Not good. Called for a rush appointment and explained the situation. They told me what they could do and in less than 30 minutes, we were all set for our trip. What a place ... we are always confident in the performance of our vehicle with Auto Import Specialist in charge. Thank you all at AIS. ...a wonderful team of professionals who value their customers.
Drama free Oil Service, Brake Fluid flush and a great Detailing and Wax for winter. The result of the Exterior buff and wax is night and day.
I took my MINI Clubman to another garage to have a thermostat replaced. They ended up having my car for FIVE MONTHS...and never fixed the issue. Auto Import Specialists diagnosed the problem almost instantly, and did a complete service. My car is fixed and it was done quickly and professionally.
They did an awesome job detailing my 2016 Denali. It looks like new and with 86000 miles, I am so happy.
We got the truck back and everything was done just the way it should be. They even vacuumed it out and reset the clock and the the radio stations. It is the little things like that that let you know they really care.
Mark was a pleasure to speak with, on phone, email, and in person. The service department addressed my concerns promptly and fully. Everything was explained thoroughly and had no surprises. I will certainly be back and will continue to trust Mark and staff, with my BMWs.
Great Work. Great Price. Great People.
Auto Import Specialist takes care of both my A4 and Q7 for years. Excellent work. Great staff. Honest and friendly. Never will return to dealership. Trust these guys for all their recommendations. They sell cars too. Great quality cars. Recommend them to all my friends and family.
My car was diagnosed at a large dealer in the area who used the words “your going to freeze up your engine” if you don’t fix it right away and gave a price of $1,200. Because I did not trust the large dealer- I found AIS who provided a second estimate at a much lower price. Additionally, the issue wasn’t urgent which gave me time to plan for the repair while still driving my car with the feeling of safety knowing I was not going to freeze up my engine. AIS provides great service at reasonable prices and I trust them!