Took in for routine oil/filter change before putting away for winter. All went well until they checked the antifreeze. Possible head gasket. Will put away for now and then back early in the spring to get fixed. Wouldn't have anyone else do it, always trust they'll do the right thing. See you in the spring.
Mark goes above and beyond to please his customers. AIS is very good about getting it done in a timely fashion and it helps that they do great work. If you have a import look no further than AIS for quality work.
WOW! My neighbor had told me this was where he got his car detailed and gave me their phone number. Very affordable and top notch detail. I would highly recommend them for any of your auto needs. Communication was great and my car looks nicer than the day I bought it.
When I called to schedule an appointment Jeff was very accommodating. I needed my car so he said I could get it done first thing and wait for it. As it turned out I couldn’t make it in early but he was able to get my car in and back to me by mid-afternoon.
I've been a customer since 2018 and have always experienced great customer service. Thanks 😊
Honest. Responsible. Reliable. Reasonable rates. Punctual. Communicative. Excellent work.
I take both of my cars to AIS. This time I took my wife’s mini for maintenance(break fluid flush). While the car was getting serviced, I remembered about the broken brackets on the interior trunk lid, which made the lid keep l falling off. No one sells the brackets only. I’d have to get a whole new lid for a whole lot of money. Well, I told them about it and they found a way to fix it for me. They didn’t even charge me for it. This is the type of auto shop that I can recommend. They don’t only fix what you’re in for, but they inspect your car, keep you up to date on what the vehicle needs, and also do their best on saving you money when appropriate. In my case, repairing my brackets at no cost, saving me from an unnecessary spending. Honest, professional, knowledgeable, very reasonably priced, local family business. I strongly recommend them to anyone that owns a German car.
Our first visit to AIS was in September 2017. No need to search any further. We have never had an occasion to be displeased with a service, but if we did, we have every confidence, the problem would be solved to our satisfaction. Included in all the aspects of service we love, is the Owner's Auto Site, where we can login to see our detailed service record. When you sell your vehicle, you can print the record and present the buyer with an itemized list of dates, mileage, cost, and details of all repairs. Not only is the culture at AIS honest and transparent; the communications and records are conveniently online and readily available for the owner. 360 degrees to the good with AIS. They have everything covered.
I loved getting an estimate prior to the appointment. The staff are respectful and helpful. So happy doing business with AIS!
I called looking for an oil change in a pretty quick turnaround and they got me in quickly. They we’re incredibly friendly and great to work with!
I only had an oil change on my BMW but they were pretty fast and friendly,
Top-notch service!! The staff at auto import specialist are phenomenal. Their knowledge and expertise is above and beyond that of other local sales and service centers in the area. I strongly recommend them for all your vehicle service needs!!! Keep up the great work!!
First-Class Service & Expectations Exceeded
It's very difficult, if not impossible to find a first class automotive service that is trustworthy, priced fairly & exceeds all expectations with each and every visit. AIS is all of that.
AIS: Where excellent customer service, honest auto sales, and mechanical expertise meet up! 05/26/2021
In preparation for a road trip of significant distance, we booked an appointment for AIS to check out our car. We are seniors and even with AAA ... who wants to sit roadside, waiting for help. The service staff at AIS made sure that all of our mechanicals were in good working order. A couple of repairs were identified for future service, but nothing urgent. They assured us that our vehicle was in great shape for our trip. The future repairs were noted for our next service appointment and we have peace of mind to enjoy our travels. We have entrusted our vehicles to AIS for over five years. We greatly appreciate their genuineness and thoroughness at each and every visit. Thank you EVERYONE at AIS.
Not only did these guys work on my car and fix it properly for me whenever it needed work done but, when I was ready to sell they sold it quickly and were very professional about everything. I didn’t have to worry about anything, Mark handled it all and, best of all, I almost got back what I paid for my car when I bought it years ago!
I like doing business with exceptional organizations.
Great customer service! Family own business! My first time in, and I look forward to continue taking my car there.
At AIS, nothing is complicated for the customer. All of the staff, each one ... specialists in their area of responsibility, handle the complications. When we drive away, we don't have a concern in the world for our car, because of the consistent and reliable service we have grown to trust over the past five years. Not only service, but sales. Our most recent vehicle purchase was from AIS and that was an extraordinarily exceptional experience. Whether sales or service, from the front office to the most challenging of mechanical situations, we value their work and work ethic. They give the mechanical "bang for the buck," but honestly, so much additional value comes from those who work there and money can't buy that. Thank you to everyone at AIS! You are Automotive Specialists.
I’ve used AIS on various occasions. Friendly, reliable and professional service
This team is the best around. Always easy to schedule, drop off and have back in timely fashion and great shape! Have been using Jeff, Mark and the gang for years fixing my Audi(s). Very affordable and always suggests future repairs or maintenance. Will use them in the coming years.
I bought a vehicle from them and was impressed at the condition of the vheicle at delivery. I have since brought two more vehicles to them to be detailed and have been extremely impressed with the quality of work and the more than fair pricing. I will continue to use them for all of my automotive needs.
Personalized care, Dependable Service. Car People who honestly care about cars, and even rarer still, the Car Owners. In a world of corporate mentality, AIS is refreshing. As a Car Person myself this is easy; Go here. Period.
They are Honest and trustworthy I’ve purchased several vehicles from and have always been happy. The same goes for the service on my vehicles
I heard about all the positive reviews given to AIS and knew I had to try them out after having a bad experience elsewhere. When I called I got a recording and reluctantly left a message thinking it would be awhile. To my surprise I received a call back rather quickly. Jeff scheduled my Mercedes for it’s 30,000 mile checkup and it now purrs like a kitten again! They even gave it a great shiney car wash! Lastly, their prices are so amazingly fair!! I will definitely use them in the future and refer them to everyone! Thanks guys!!
I have known Mark the owner for at least 30 years. He is honest and trustworthy. I highly recommend AIS for service and sales. Attention to detail and your satisfaction is top priority.
The guys at AIS worked hard to help me get into a new vehicle. Due to some past credit issues it took quite a bit of work on their part but they hung in there with me and were able to get me out there enjoying my new car. I would not recommend anyone else. They care about their customers.
This was my first time using Auto Import Specialists and I found them to be prompt and do good work for a fair price
All of the vehicles on the lot are beautiful, they have great deals too. The service and sales staff are top notch.
Mark and everyone at AIS is extremely friendly, helpful and honest. I was grateful for their efforts to get our car repaired in such a timely and professional manner.
Well worth the drive. Decided to make the 4 hour drive to check out their vehicle and I must say they made the process very easy. They sent me pictures before I made the trip and were very up front and honest about the condition. Mark was even willing to hold the vehicle for us while we drove in from out of town. It was exactly as he described and there were no surprises. They were even able to get me approved for the loan and I drove home that day in my new VW. Must say it was my most pleasant buying experience ever. Highly recommend....
They were helpful, friendly, honest & communicated clearly. Explained the issue with my car & the process which helped to understand things better. Also gave some tips to help prevent things in the future.
WOW! I never could have imagined how nice my vehicle could look. It was amazing inside and out when I picked it up. Tom did an incredible job and you can tell he really cares about the work he does. I would highly recommend them for all of your vehicle needs.
I took my '98 Tacoma in to AIS because I thought there was a leak. They degreased and power washed the underbelly and under the hood and found no leak. It was in and out in a few days, the problem I thought I had didn't exist and they did not create one that I needed to pay for. These guys are kind, respectful, and highly intelligent. I am always happy to take my truck into them when it is in need of wise eyes. Thank you AIS! Good bye stress!
We always appreciate how quickly we can get our vehicles in-and-out at Auto Import Specialists. They are pleasant to work with through any needs we have!
Been using AIS close to 10 years. Great service. Excellent repair jobs. Great location. Would trust them for any recommendations and repairs. Always send my friends and family to turn.
The service and the quality of this place is second to none. They exceeded my expectations and the price came back lower than quoted! These guys rock. 👍
They do amazing work at a reasonable price and are timely!
Give great service to my car
They are very profesional and helpful ! The vehicles are all sharp looking . Mark makes people feel like family for real ! The prices are excellent. I’m in love with my BMW . I love this dealer they are the best .
I've been taking my car to AIS for the last few years and have always been happy with their work. They do quality work for a fair price. They've gone above and beyond for me on multiple occasions and exhibit a high level of integrity. They've earned my full trust over the years and I wouldn't go anywhere else.
Ryan said they always have super good customer service
They made the buying process extremely easy. Now I had my car in for service and Jeff and his crew handled things very well and were very fair. I would highly recommend them for all of your vehicle needs.
It was easy to schedule an appointment, people are friendly, service was perfect they did everything what we asked , and it was done in record time. I will always come back for any service I need to be done on my car. I will recommend this place to my friend and family. Thank you for all you did and continue to do the same in future.
When you wade through used car dealerships inevitably some bad ones materialize. The guys at this place are top notch. I was searching for a used VW TDI Touareg and found one here. I called Mark and talked with him sharing my experience with another dealership who sold one out from underneath me. He actually held the vehicle after my father looked at it so I could drive from out of state to purchase . Top notch old fashionmed honesty and service.
Just back for my annual fall preventative maintenance. As usual the work is done on time and on budget. Never any surprises just good honest work. Always appreciated.
The guys were great in helping me get in VW TDI Touareg. I drove 4 hours to purchase from them after my car was totaled. They were honest fair and helpful. They even shuttled me back from my rental car drop off. Highly recommend their dealership.Thanks Mark
I will definitely return to this shop if i need any other repairs to my Beetle. They got my vehicle in quick, called me with issues and recommendations, fixed what needed to be fixed and got me on my way. The communication was amazing! I even got a reminder about the appointment the day before. They were also super friendly! If there were more stars to give i would. I would highly recommend Auto Import Specialist!
Mo said they do excellent work. Great customer service. They diagnosis what's needed. They tell him what needs to be looked at with no pressure and they give a time frame.
To troubleshoot an incoming vehicle with multiple "symptoms" can be complex, so mechanical expertise is what owners desire and that exactly how it happens at AIS. Then, there are the trust issues of wondering if you are being "hosed". At AIS, for over four years ... no trust issues in sales or service. They have proven themselves ethically and mechanically, again and again. Our last car service went this way ... in addition to a scheduled oil change, as I backed the car out of the garage, the engine light lit up. Forgetting something, I put the car in park and upon my return, there was a "whirring" noise under the hood. At AIS, I shared this sequence of events with the Service Manager and went my way. Later in the day, he called to explain the diagnosis and the related expense for the repair. I approved the work. The next day, they called again, saying our car way ready. Here is the integrity part ... even though I had already approved the work to be done, once they got into the issues, they realized that one of the parts would not be necessary, so they did not install it. My bill was half of what I had approved. How often does that scenario play out in today's culture? Everyday, it plays out this way at AIS. They provide a meticulously detailed paper invoice and the information is duplicated online for the owner to refer to at any time. I recommend all of the professionals who make AIS a competent and trustworthy place to receive service for your car. They are wonderful people with serious skills.
Awesome guys here at Auto Import Specialist! If you are looking for a mechanic/technician to work on your car, look no further. Super professional and timely, with reasonable prices. The communication with and treatment of their customers is top notch! Definitely recommend, and will never go anywhere else! Do yourself a favor and check these guys out, you will be glad you did! Thanks AIS team.
We came from out of state to get our new vehicle from AIS. They definitely under promised and over deliverd. Mark was great to work with from the first email. Everything was up front and tranparent from beginning to end. I would highly recommend checking them out.
The best service and all procedures are fully explained
Auto Import Specialist has text alerts to make sure you don’t miss your appointment. They called prior to doing any work. They made sure all my questions were answered. I am very happy to have found them!!
Had my Audi A4 in for regular oil and filter change and the techs found a check engine trip code to a turbo component. Had to wait for part so they offered a loaner car for the weekend. Car was finished on Monday at very affordable price. All is good! Would not trust any other mechanic especially the dealer to touch my car. Audi Dealer would have charged 4x amount. Definitely check them out!
Reliable service at a fair price . I have so much more confidence taking my car to AIS for repairs than in taking it to the Dealer !
These guys actually listen to you and go above and beyond to meet your expectaions. 07/03/2020
We get a call ahead of work to explain the issues, the estimated cost and when we'll have the vehicle back. They're usually spot on. They take great care ot to mess up the interior and I nevr find greasy fingerprints on my car. They go over the issues carefully before they start the work and go over the bill when you pick it up. Good team, great management and always with a smile.
Great service, knowledgeable, and trustworthy 07/06/2020
I have been taking my cars here for the last few years and the service is always excellent. They are very fair and will do what is right.
What a great place to do business. We were looking for a vehicle but did not feel comfortable getting out during the Covid virus. They brought the vehicle to me and let me test drive it for a while and then when we did decide to purchase they secured the loan for us and brought the paperwork to our house so that we did not have to go out. They went way above and beyond the call of duty. Customer service at it's finest!
To start off, the prices they charge are great. The timing of which they had my vehicle done was outstanding. They are very professional, they know what they are talking about and they get the job done with care. I would recommend this shop to anyone.
Mark and his tech’s are courteous and professional. Took my wife’s beetle in with several warning lights on. They diagnosed all issues and found the main one to be timing related. Unknown to me was the fact VW had extended warranty on the vehicle to 10/100K pertaining to issue found. They in essence saved me between $1500-$2000 dollars in repairs by telling me. It’s now at the VW dealer for repairs! Do yourself a favor and take your imports or any vehicle for work or diagnostics to them. Honesty & Integrity still exists!
Timely and clear communications regarding the diagnoses is very much appreciated.
Back again to AIS in part to an emergency of my broken down van. Beginning with suggestions on the tow company to use all the way to communicating every step of the way. Even the price was cheaper than originally quoted! If your going somewhere else to get your car serviced, I’m sorry for your loss! Guys are the best around. Shoutout to Mark and Jeff for taking care of me yet again!
I found this dealer on Auto Trader because they had The car I've been looking for. When I called I spoke to the owner Mark, I probably killed him with questions. I'm car crazy and I am very picky about my vehicles. I ended up buying the car! I just want everybody to know these people are as good if not better than a dealer could get. HA! HA! you know what I mean about car dealing. I've purchased three cars sight unseen long distance so far and this was definitely the smoothest and quickest trans action to date. Called Tuesday delivered Saturday. I got just what I was looking for.Mark answered every question and followed through to the end and afterwards!! Thanks guys!
Over the course of the last few years, I had been struggling to find a shop that I felt comfortable taking our cars to when they needed service that I could not do myself. Last fall, I scheduled our first service visit with AIS and I was impressed right away with how they handled scheduling, drop-off, pick-up, text updates on vehicle status and then of course the interaction with the team at the shop - just the whole experience was very positive. Since that visit, we have exclusively used AIS for our service needs and I had another great experience with them today. I consider my self a "car guy", am passionate about my cars, and it's very important to me that I am able to trust a servicer with our vehicles. Having said that, I absolutely feel that I can trust AIS and I would have zero qualms about recommending them to anyone who needs service on their own vehicle and wants to have a great experience in the process.
Jeff is an amazing mechanic and an awesome human being. I'm so grateful for Auto Import Specialist and Jeff Kozlowski.
You guys rock! So honest and prices are great! Always able to get my piece of crap truck back on the road for an affordable price! And that old fart at the service desk...... don’t get me started on him! He is awesome! Thanks guys!
I drove from over 2 hours away to purchase a car from them and it was exaclty as promised. If anything they understated the condion. They also held the vehicle for me while I was on my way there so I was assured the opportunity to purchase or decline upon my arrival. I did purchase and it was so smooth and easy to work with them. Mark had the paperwork printed in no time and we were on our way in our new vehicle. I would highly recommend them for your next purchase.
I had my daughters Honda in on this visit and it was top notch as always. Jeff always goes above and beyond to make sure our cars are taken care of and safe. I would highly recommend them for service, sales, and detailing. We have purchased cars there and had them detailed as well.
Got me in within 24 hours of my call. Full inspection of vehicle is just part of the process. Very knowledgeable. Recommended service items were stated in priority of what absolutely must be done through things I just need to be aware of. Dropped my vehicle off and picked it up same day. Not used to that as I’m more used to it sitting for several days before even being looked at. As I was paying, I was told that NEXT TIME we will make sure you still don’t have that oil leak and we checked for and we can continue to monitor the belt and tensioner situation. This was the most impressive as JEFF not only assumed I was coming back but also told me what he was going to continue to do for my vehicle. I have been In the auto industry for a long time and I will never use a different team than the guys at auto import specialists. If you want it done right, in a timely fashion, by professionals, at a reasonable price....then look no further! Rockstars on every level.
We live in California and our daughter is a student at Notre Dame. We were so thankful to find AIS. They are so close to campus and have taken very good care of our vehicle while our daughter is away at school. They have even giver her rides to and from campus on multiple occasions. These are guys you can surely trust.
Recently involved in an accident and was without a car for a few weeks. After searching the internet for a new vehicle I found quite a few good options at AIS. Mark hooked me up with a great deal on the vehicle I was looking for, and allowed me to drive the vehicle while my financing was getting sorted out. The whole process was super simple and headache free.
Great selection of import cars and friendly, knowledgeable salespeople.
Jeff is the man to come see if you have a import car issue... He's reasonable and understanding with your pride and joy.
You can always count on getting the superb quality service for the fair price. This place is about hard earned trust and building a lasting relationship with a customer. The owner has many years of experience. I work at Notre Dame and have recommended this place to my friends and colleagues as it is very difficult to find great experts who charge a fair price nowadays.
You always have to wonder if reviews are legitimate or not. Well I am writing this under my name. I bought a car from a guy working in a shop on Hwy 39 towards Pine Lake ave. Finally was able to work but would require me to drive a lot. Used all the money we had because he convinced me this would do the trick. Transmission problems ensued shortly after and unable to connect with him again. Brought my Car To Auto Import and they found the problem fixed what needed to be fixed and explained what they did. Several days later they called back to make sure there were no issues. They could have taken advantage of the fact that I had to have this vehicle but they did not. The cost was more than reasonable and the personal touch of calling me will not be forgotten. There are still people who stand behind their work and this place is one of them! I will be using them again and will let anyone I can know that these folks are the real deal. THANK YOU!
Love this place sooo much! Everyone is so helpful and polite, the facility is extremely clean. The owner and Jeff go out of there way to make everyone feel welcome. They dont give up until they get to the bottom of the problem. So thankful for everything they did for my Audi Q7.
The best auto buying experience I have had. Very easy process and made me feel like family. Sales staff took care of every hiccup and road block and left me to enjoy my new car.
Got an oil change. Also new tires mounted and balanced.
Professional work. Good communication. Friendly people.
Plan to get all my automotive work done there.
They have great service here! Not to mention a knowledgeable, helpful, reasonably priced and I’ve got to say to the ladies the team here is easy on the eyes as well 😉
They are all around a great group of people at a great place!!
The team at AIS was extremely helpful in every area regarding our vehicle, they offered excellent customer service through the entire process. I would recommend them to anyone, give them a shot!
WOW!!! The service and experience was not only the best my wife and I experienced, but I believe these professionals have just raised the bar and set the standards for all dealerships. Jordan, Mark, Jeff and the team welcomed us with open arms. Their lot has some of the best, cleanest cars in the area. Their service department rocks. Did I mention that they come and pick you up, door to door service?! Wow. We are extremely happy with our recent purchase. I will be recommending Auto Import Specialist to all of my friends, family and neighbors, as these folks are true professionals assuring that your buying experience is second to none in the area!!
Honest people. What more can I say. I bought a car. I had cars repaired. They sold a car for me. Great honest transactions. All good.
The work was completed in less time than quoted and for less money.
I was very happy because it does not happen very often. Everyone in the office is very kind and accommodating. I will be returning for some more work I need completed that was explained to me thoroughly. Thank you!
I had an maintenance issue with my BMW and I was referred to Auto Import Specialist by a (well respected) local service shop as Mark and his team specialize in German and import vehicles. They were courteous and professional. No surprises or up sells. They communicated with me throughout the service process. Highly recommend!!
I received a gift certificate that was given away by AIS for a complete detail. I called and made an appointment and dropped it off wondering what the catch was. There was no catch! I got the best vehicle detail I have ever had and it really did come without a cost. I would highly recommend their detailing services and plan to use them in the future even when I do have to pay.
Have been using Auto Imports for years to service my Audi vehicles. Always pleasant and great work. Recommend them to all my coworkers and friends. Call them and try them out. 574.232.4151
I’ve been very pleased with the repair work provided by AIS. The communication, quality, and timeliness has been great.
I loved their willingness to help me even before spending a dime there. When I did make an appointment they looked out for me rather than the bottom line. I won’t take my car anywhere else.
They were very professional and helpful. They found the problem, fix the problem, and the price was more than fair.
I knew I wanted a used Mazda3 hatchback, but I wasn't sure I could trust the other dealership was giving me all the information I needed to make a worry-free purchase. A friend told me about AIS and I spoke with Mark about what I was looking for. Mark found a Mazda3 hatchback that was highly-rated with the trim package and even the color I preferred. Because I was confident in my purchase, I didn't mind driving from my home in Oregon, Ohio to pick up the car! Thanks again, Mark!
Great place for service. Always helps me keep my vehicle in great running condition. They specialize in these vehicles and that really shows.
Going on a trip ... and a few days before, the sensor light for one of the turn signals came on... Not good. Called for a rush appointment and explained the situation. They told me what they could do and in less than 30 minutes, we were all set for our trip. What a place ... we are always confident in the performance of our vehicle with Auto Import Specialist in charge. Thank you all at AIS. ...a wonderful team of professionals who value their customers.
Drama free Oil Service, Brake Fluid flush and a great Detailing and Wax for winter. The result of the Exterior buff and wax is night and day.
I took my MINI Clubman to another garage to have a thermostat replaced. They ended up having my car for FIVE MONTHS...and never fixed the issue. Auto Import Specialists diagnosed the problem almost instantly, and did a complete service. My car is fixed and it was done quickly and professionally.
They did an awesome job detailing my 2016 Denali. It looks like new and with 86000 miles, I am so happy.
We got the truck back and everything was done just the way it should be. They even vacuumed it out and reset the clock and the the radio stations. It is the little things like that that let you know they really care.
Mark was a pleasure to speak with, on phone, email, and in person. The service department addressed my concerns promptly and fully. Everything was explained thoroughly and had no surprises. I will certainly be back and will continue to trust Mark and staff, with my BMWs.
Great Work. Great Price. Great People.
Auto Import Specialist takes care of both my A4 and Q7 for years. Excellent work. Great staff. Honest and friendly. Never will return to dealership. Trust these guys for all their recommendations. They sell cars too. Great quality cars. Recommend them to all my friends and family.
My car was diagnosed at a large dealer in the area who used the words “your going to freeze up your engine” if you don’t fix it right away and gave a price of $1,200. Because I did not trust the large dealer- I found AIS who provided a second estimate at a much lower price. Additionally, the issue wasn’t urgent which gave me time to plan for the repair while still driving my car with the feeling of safety knowing I was not going to freeze up my engine. AIS provides great service at reasonable prices and I trust them!